Help is on the way.

Premium Support by MacStadium

Personalized, priority support for customers who require a higher level of service and support for their business operations

Prioritized Support

Dedicated Slack Channel and Incident Hotline for immediate access to MacStadium experts

Personalized Assistance

Technical Account Manager provides personalized support and ongoing recommendations to optimize your experience

Proactive Monitoring

Optional host monitoring and proactive outage notification (requires additional agent installation)

Interested in Premium Support?

Connect with our sales team about upgrading to Premium Support today.

Choose the level of support that is right for you.

Standard Support

24x7 support
MacStadium SLA
Proactive maintenance notifications
Ticketing & email support
Chat support
Notification of issue resolution
Portal health reporting for cloud hosts
Proactive network and cloud host outage monitoring
General best practice guidance with Onboard Assist

Premium Support

24x7 support
MacStadium SLA
Proactive maintenance notifications
Prioritized ticket & email support
Dedicated Slack channel for chat support
Dedicated incident management hotline
Regular progress updates and notification of issue resolution*
Portal health reporting for cloud and bare metal hosts
Proactive network, cloud, and bare metal host outage monitoring
User-specific recommendations and assistance
Best effort support of third-party software
Quarterly success review

*Optional bare-metal host hardware monitoring requires MacStadium monitoring agent deployment on each bare-metal host (application-level monitoring not included)

Support engineers are available 24/7.

If you are experiencing a problem with your MacStadium cloud hardware or services, please reach out to us in one of the following ways.

Open a ticket.

The easiest and fastest way to get in touch with our support team.

Send a message.

Use our online form and we'll route your request to the right place.

Submit a contact form

Write an email.

Let us know how we can help and we'll send a response right away.

Compose a message

Check our status.

Verify that all systems are up and running at our data centers.

Go to the status page

Purchasing, billing, or other questions.

Billing or payment.

Have a question about your invoice or how to make a payment? Our finance team is ready to help.

Send a message

Sales engineers.

We'd love to chat about how our Mac cloud solutions can help your team and answer any questions.

Start a conversation

Partners.

Interested in reselling or partnering with MacStadium to provide Mac cloud solutions? Let us know.

General inquiries.

Have a question not covered here or in our docs? Send us a message and we'll get it answered.

Reach out to our team

Documentation.

Get quick answers to your frequently asked questions in our docs.

MacStadium docs.

Connecting to your Mac cloud, virtualization, account management, and more.

Read the docs

Orka docs.

CLI and API quick start guides, Orka commands, plugins, release notes, and more.