Support
Help is on the way.
Premium Support by MacStadium
Personalized, priority support for customers who require a higher level of service and support for their business operations
Prioritized Support
Dedicated Slack Channel and Incident Hotline for immediate access to MacStadium experts
Personalized Assistance
Technical Account Manager provides personalized support and ongoing recommendations to optimize your experience
Proactive Monitoring
Optional host monitoring and proactive outage notification (requires additional agent installation)
Interested in Premium Support?
Connect with our sales team about upgrading to Premium Support today.
Choose the level of support that is right for you.
Support engineers are available 24/7.
If you are experiencing a problem with your MacStadium cloud hardware or services, please reach out to us in one of the following ways.
Send a message.
Use our online form and we'll route your request to the right place.
Check our status.
Verify that all systems are up and running at our data centers.
Purchasing, billing, or other questions.
Billing or payment.
Have a question about your invoice or how to make a payment? Our finance team is ready to help.
Sales engineers.
We'd love to chat about how our Mac cloud solutions can help your team and answer any questions.
Partners.
Interested in reselling or partnering with MacStadium to provide Mac cloud solutions? Let us know.
General inquiries.
Have a question not covered here or in our docs? Send us a message and we'll get it answered.
Documentation.
Get quick answers to your frequently asked questions in our docs.
MacStadium docs.
Connecting to your Mac cloud, virtualization, account management, and more.
Orka docs.
CLI and API quick start guides, Orka commands, plugins, release notes, and more.
