Choose the right support plan for your business
Basic
Quality, basic support.
Included
9am – 5pm data center local time support
Portal and Email support
Access to Online Trust Center with standard security resources
Response times
General usage question: <2 business days
Environment impacted: <1 business day
Business
You run production-level workloads.
$100/month
Basic Support +
24 x 7 support hours
Up to 5 hours of professional services to support initial onboarding and setup
Escalated response times
Marginal Impact: <1 business day
Major Impact: <4 business hours
Environment down/inaccessible: <1 business hour
Premium
MacStadium is essential to your business. Partner with us.
$10,000/month
Pro Support +
Monthly calls and daily/weekly engagement with our customer success team
Dedicated solution expert to consult on architectural and operational guidance, specific to your use case
Participation in your annual security audits and tabletop exercises
Escalated response times
Environment down/inaccessible: <30 business minutes
"It was nice to have a partner that allowed us to focus on providing the software and the tools as opposed to dealing with the hardware."
Ray Sennewald
Senior Software Engineer
Make the MacStadium team of experts an extension of your team. We can support you on everything from extended onboardings to firewall administration. Talk to us today about our Professional Services.
Complete Support Plan Comparison
Basic
Business
Pro
Premium
Price
Included (free)
$100/month
$1,000/month
$10,000/month
Recommended if
You are developing or testing MacStadium out.
You run any production-level workloads.
You want regular guidance, or custom service agreements.
Your business relies on MacStadium and you want a solution expert to partner with your use.
Max # of nodes*
Unlimited
Up to 25
Up to 100
Up to 500
Support hours
9am-5pm in the Data Center TZ
24 x 7
24 x 7
24 x 7
Support channel
Email, Portal
Email, Portal
Email, Portal, Dedicated Slack Channel
Email, Portal, Dedicated Slack Channel
Solution experts*
-
-
Access to a pool of solution experts to provide scheduled consultation and guidance.
Dedicated Solution Expert to consult on architectural and operational guidance in context of your use-cases.
Professional services*
-
5 hours/year of professional services to support onboarding or other updates.
Additional service packages available for purchase.
5 hours/year of professional services to support onboarding or other updates.
Additional service packages available for purchase.
5 hours/year of professional services to support onboarding or other updates.
Additional service packages available for purchase.
Business Impact /
Initial Response Target
General usage question: < 2 business days
Environment Impacted: < 1 business day
General usage question: < 2 business days
Marginal impact: < 1 business day
Major impact: < 4 business hours
Environment down / inaccessible: < 1 business hour
General usage question: < 2 business days
Marginal impact: < 1 business day
Major impact: < 4 business hours
Environment down / inaccessible: < 1 business hour
General usage question: < 2 business days
Marginal impact: < 1 business day
Major impact: < 4 business hours
Environment down / inaccessible: < 30 business minutes
Security and Service Agreements
Access to Online Trust Center
Access to Online Trust Center
Access to Online Trust Center
Customized MSA / DPA
Annual vendor security questionnaire
Access to Online Trust Center
Customized MSA/DPA
Annual vendor security questionnaire
Participation in customer's audit or tabletop exercises (up to 4 hours annually)
FAQs
- Can I add support to my monthly bare metal purchase?
- I need more Professional Services hours for onboarding / upgrade / etc.
- I have 35 nodes in my environment, do I have to upgrade to Pro Support?
Talk to our team
Connect with our team of experts to discuss plan options or select the support plan that is right for your team.
They can help you select the proper level of support.
They can guide you on any professional services needs.
They can answer all your questions about MacStadium services.
Orka, Orka Workspace and Orka Pulse are trademarks of MacStadium, Inc. Apple, Mac, Mac mini, Mac Pro, Mac Studio, and macOS are trademarks of Apple Inc. The names and logos of third-party products and companies shown on the website are the property of their respective owners and may also be trademarked.
©2024 MacStadium, Inc. is a U.S. corporation headquartered at 3525 Piedmont Road, NE, Building 7, Suite 700, Atlanta, GA 30305. MacStadium, Ltd. is registered in Ireland, company no. 562354.