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Premium Support by MacStadium

Personalized, priority support for customers who require a higher level of service and support for their business operations

Prioritized Support

Dedicated Slack Channel and Incident Hotline for immediate access to MacStadium experts

Personalized Assistance

Technical Account Manager provides personalized support and ongoing recommendations to optimize your experience

Proactive Monitoring

Optional host monitoring and proactive outage notification (requires additional agent installation)

Interested in Premium Support?

Connect with our sales team about upgrading to Premium Support today.

Choose the level of support that is right for you.

Standard Support

  • MacStadium SLA 
  • Proactive maintenance notifications 
  • Ticketing & email support 
  • Chat support 
  • Notification of issue resolution 
  • Portal health reporting for cloud hosts 
  • Proactive network and cloud host outage monitoring 
  • General best practice guidance with Onboard Assist

Premium Support

  • 24x7 support 
  • MacStadium SLA 
  • Proactive maintenance notifications 
  • Prioritized ticket & email support 
  • Dedicated Slack channel for chat support 
  • Dedicated incident management hotline 
  • Regular progress updates and notification of issue resolution* 
  • Portal health reporting for cloud and bare metal hosts 
  • Proactive network, cloud, and bare metal host outage monitoring 
  • User-specific recommendations and assistance 
  • Best effort support of third-party software 
  • Quarterly success review 

*Optional bare-metal host hardware monitoring requires MacStadium monitoring agent deployment on each bare-metal host (application-level monitoring not included)

Support engineers are available.

If you are experiencing a problem with your MacStadium cloud hardware or services, please reach out to us in one of the following ways.

Open a ticket.

The easiest and fastest way to get in touch with our support team.

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Send a message.

Use our online form and we'll route your request to the right place.

Submit a contact form

Write an email.

Let us know how we can help and we'll send a response right away.

Compose a message

Check our status.

Verify that all systems are up and running at our data centers.

Go to the status page

Purchasing, billing, or other questions.

Billing or payment.

Have a question about your invoice or how to make a payment? Our finance team is ready to help.

Send a message

Sales engineers.

We'd love to chat about how our Mac cloud solutions can help your team and answer any questions.

Start a conversation


Interested in reselling or partnering with MacStadium to provide Mac cloud solutions? Let us know.

Contact us

General inquiries.

Have a question not covered here or in our docs? Send us a message and we'll get it answered.

Reach out to our team


Get quick answers to your frequently asked questions in our docs.

MacStadium docs.

Connecting to your Mac cloud, virtualization, account management, and more.

Read the docs

Orka docs.

CLI and API quick start guides, Orka commands, plugins, release notes, and more.

Read the docs

Ask the MacStadium community.

Join our MacStadium Community Slack channel to get in on the conversation.

Tools and plugins.

Integrate MacStadium and Orka with your CI pipeline.

Find a plugin


Take a data center tour, watch a recorded webinar, or get how-to tips.

See the playlists
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Other resources.

Explore our library of eBooks, white papers, webinars, and more.

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