Support

Focus on app development.

Leave the rest to us

The MacStadium team of experts is standing by to support your team. Choose the support plan that’s right for you.

Choose the right support plan for your business

Basic

Quality, basic support.

Included

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9am – 5pm data center local time support

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Portal and Email support

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Access to Online Trust Center with standard security resources

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Response times

General usage question: <2 business days

Environment impacted: <1 business day

Business

You run production-level workloads.

$100/month

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Basic Support +

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24 x 7 support hours

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Up to 5 hours of professional services to support initial onboarding and setup

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Escalated response times

Marginal Impact: <1 business day

Major Impact: <4 business hours

Environment down/inaccessible: <1 business hour

Pro

You want expert guidance or custom service agreements.

$1,000/month

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Business Support +

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Dedicated support Slack channel

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Access to a pool of solutions experts for best practice consultation

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Customized MSA / DPA

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Response to your vendor security questionnaire

Premium

MacStadium is essential to your business. Partner with us.

$10,000/month

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Pro Support +

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Monthly calls and daily/weekly engagement with our customer success team

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Dedicated solution expert to consult on architectural and operational guidance, specific to your use case

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Participation in your annual security audits and tabletop exercises

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Escalated response times

Environment down/inaccessible: <30 business minutes

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"It was nice to have a partner that allowed us to focus on providing the software and the tools as opposed to dealing with the hardware."

Ray Sennewald

Senior Software Engineer

Certified secure

MacStadium is certified to the highest level of cloud security and data privacy.

We meet or exceed the requirements of even the most demanding teams.

Make the MacStadium team of experts an extension of your team. We can support you on everything from extended onboardings to firewall administration. Talk to us today about our Professional Services.

Over a decade of Mac hosting and macOS virtualization expertise

Get the answers you need, when you need them. Our technical docs are available 24x7x365 and updated nearly daily. Find everything you need to get started here.

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Complete Support Plan Comparison

Basic

Business

Pro

Premium

Price

Included (free)

$100/month

$1,000/month

$10,000/month

Recommended if

You are developing or testing MacStadium out.

You run any production-level workloads.

You want regular guidance, or custom service agreements.

Your business relies on MacStadium and you want a solution expert to partner with your use.

Max # of nodes*

Unlimited

Up to 25

Up to 100

Up to 500

Support hours

9am-5pm in the Data Center TZ

24 x 7

24 x 7

24 x 7

Support channel

Email, Portal

Email, Portal

Email, Portal, Dedicated Slack Channel

Email, Portal, Dedicated Slack Channel

Solution experts*

-

-

Access to a pool of solution experts to provide scheduled consultation and guidance.

Dedicated Solution Expert to consult on architectural and operational guidance in context of your use-cases.

Professional services*

-

5 hours/year of professional services to support onboarding or other updates.



Additional service packages available for purchase.

5 hours/year of professional services to support onboarding or other updates.



Additional service packages available for purchase.

5 hours/year of professional services to support onboarding or other updates.



Additional service packages available for purchase.

Business Impact /

Initial Response Target

General usage question: < 2 business days 



Environment Impacted: < 1 business day 

General usage question: < 2 business days



Marginal impact: < 1 business day



Major impact: < 4 business hours



Environment down / inaccessible: < 1 business hour

General usage question: < 2 business days



Marginal impact: < 1 business day



Major impact: < 4 business hours



Environment down / inaccessible: < 1 business hour

General usage question: < 2 business days



Marginal impact: < 1 business day



Major impact: < 4 business hours



Environment down / inaccessible: < 30 business minutes

Security and Service Agreements

Access to Online Trust Center

Access to Online Trust Center

Access to Online Trust Center



Customized MSA / DPA



Annual vendor security questionnaire

Access to Online Trust Center



Customized MSA/DPA



Annual vendor security questionnaire



Participation in customer's audit or tabletop exercises (up to 4 hours annually)

FAQs

Talk to our team

Connect with our team of experts to discuss plan options or select the support plan that is right for your team.

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They can help you select the proper level of support.

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They can guide you on any professional services needs.

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They can answer all your questions about MacStadium services.

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©2024 MacStadium, Inc. is a U.S. corporation headquartered at 3525 Piedmont Road, NE, Building 7, Suite 700, Atlanta, GA 30305. MacStadium, Ltd. is registered in Ireland, company no. 562354.