Premium Support by MacStadium

Personalized, priority support for customers who require a higher level of service and support for their business operations


Prioritized Support

Dedicated Slack Channel and Incident Hotline for immediate access to MacStadium experts

Personalized Assistance

Technical Account Manager provides personalized support and ongoing recommendations to optimize your experience

Proactive Monitoring

Choose the level of support that is right for you.

Standard Support

Proactive maintenance notifications

Ticketing & email support

Chat support

Notification of issue resolution

Portal health reporting for cloud hosts

General best practice guidance with Onboard Assist

Premium Support

24x7 support

Proactive maintenance notifications

Prioritized ticket & email support

Dedicated Slack channel for chat support

Dedicated incident management hotline

Regular progress updates and notification of issue resolution*

Portal health reporting for cloud and bare metal hosts

User-specific recommendations and assistance

Best effort support of third-party software

Quarterly success review

*Optional bare-metal host hardware monitoring requires MacStadium monitoring agent deployment on each bare-metal host (application-level monitoring not included)

Support engineers are available.

If you are experiencing a problem with your MacStadium cloud hardware or services, please reach out to us in one of the following ways.

Open a ticket.

The easiest and fastest way to get in touch with our support team.

Send a message.

Use our online form and we'll route your request to the right place.

Write an email.

Let us know how we can help and we'll send a response right away.

Check our status.

Verify that all systems are up and running at our data centers.


Get quick answers to your frequently asked questions in our docs.

MacStadium docs.

Connecting to your Mac cloud, virtualization, account management, and more.

Orka docs.

CLI and API quick start guides, Orka commands, plugins, release notes, and more.

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Tools and plugins.

Integrate MacStadium and Orka with your CI pipeline.

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Take a data center tour, watch a recorded webinar, or get how-to tips.

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Other resources.

Explore our library of eBooks, white papers, webinars, and more.


Orka, Orka Workspace and Orka Pulse are trademarks of MacStadium, Inc. Apple, Mac, Mac mini, Mac Pro, Mac Studio, and macOS are trademarks of Apple Inc. The names and logos of third-party products and companies shown on the website are the property of their respective owners and may also be trademarked.

©2023 MacStadium, Inc. is a U.S. corporation headquartered at 3525 Piedmont Road, NE, Building 7, Suite 700, Atlanta, GA 30305. MacStadium, Ltd. is registered in Ireland, company no. 562354.